HelloWorld tenant policy covers booking, move-in, living rules, common area guidelines, payment, and move-out. It includes stay terms, conduct, and facility use. Full text at https://thehelloworld.com/tenant-policy. See also https://thehelloworld.com/contact for support.
Tenancy Policy
Everything you need to know about living at HelloWorld
Booking Policy
- Pay a minimum booking token to lock in your move-in date. Room and bed allocation is managed by HelloWorld.
- Got referred? Make sure to mention your referrer at booking — they'll get ₹1,000 in rent credits as a thank-you.
- Your move-in happens only on the date you select. If you delay it, rent still counts from your originally booked date.
- A one-time move-in charge covers your background verification. Move-out charges vary by city and are based on actual costs.
*Booking token is non-refundable if you cancel.
Move-In
- Before you get your keys: pay the refundable security deposit + first month's rent, and complete your KYC.
- Sign your E-Leave and License Agreement digitally — it's quick and paperless.
- Fill out the move-in survey to unlock access to community events and perks.
- HelloWorld may temporarily assign you a different room in the same building if your original room isn't ready. You'll be moved back within 7–14 days*.
- For anything broken or missing: raise a ticket on the app or email care@thehelloworld.com. First-time bulb/fan/tube light replacements within 3 months of move-in are on us (no physical damage).
*Subject to availability; details shared at booking or move-in.
Living at HelloWorld
- Rent covers internet + water up to your monthly plan limits (property/city-specific)*.
- Meal subscription cancellations only apply at month-end if meals are an add-on (not bundled in your plan).
- Pay rent by the 5th to avoid a ₹100/day late fee. Unpaid rent past the 10th = agreement cancellation.
- Visitors are welcome until 10 PM. Single-room residents can have overnight guests with prior notice to the property manager + guest KYC. A fee may apply.
- Any misconduct — yours or your guest's — may result in a fine based on severity.
- Damage to property during your stay = charged at MRP.
- HelloWorld reserves the right to limit common area access.
- HelloWorld is not liable for personal belongings. Lock up your valuables.
Shifting between homes:
Upgrade / Building Transfer
Downgrade / Private → Single
No notice period
30-day notice required
Pay security deposit difference
New booking needed
Raise request on app or email care@
Move-in/out charges may apply
Splitting a private double into two individual bookings: ₹2,000 fee + move-in/out charges for each.
*Internet and water limits are pre-defined in your agreement and are property/city-specific.
Common Area Guidelines
- No smoking or alcohol in common areas.
- Keep it respectful — behaviour that disturbs other residents has consequences.
- Non-compliance penalty: minimum ₹2,000.
- Garbage must be segregated — fines apply for non-compliance.
Zero tolerance for illegal substances. Violations result in police intimation, immediate agreement cancellation, and forfeiture of deposit.
Move-Out
Raising a Move-Out Request
- Move-out requests can only be raised between the 1st and 5th of the month.
- Your 30-day notice period starts the day you submit the request on the app.
- You can vacate anytime within your notice window.
- Cancelling a move-out request after submission: ₹3,000 fee (this protects the next resident's booking).
Here's how it works
- → Raise request on the 3rd of this month
- → Rent is charged until the 3rd of next month
- → Vacate anytime before the 3rd of next month
- → Vacate after? Rent applies until your actual move-out date.
Refunds
- Refunds are processed within 30 days of completing move-out formalities.
- A move-out charge covers exit documentation and dry cleaning. Exact amount varies by city.
Payment
HelloWorld will never ask for payment via UPI, cash, or bank transfer to an individual. If anyone claims to be a HelloWorld employee and requests payment this way, do not pay. Report it immediately.
- No cheque or cash payments accepted.
- All payments go through the HelloWorld Tenant App or invoice payment link only.
- Your transaction records with us are the final proof of payment.
- All online payments are fully secure and encrypted.
HelloWorld reserves the right to modify, suspend, or discontinue, temporarily or permanently, some or all of its policies as it may deem fit, with respect to any or all users, without any prior intimation.
Frequently asked questions
Quick answers about booking, payments, move-in, and move-out at HelloWorld.
You can read tenant rules and guidelines at https://thehelloworld.com/tenant-policy. For a specific property, also check the listing and booking terms on the site.
You pay a minimum token and select a move-in date to confirm. Room and bed allotment is at HelloWorld's discretion. Move-in is only at the date requested at booking; if postponed, rent still starts from that date. A nominal move-in charge may apply for background check. Full booking policy at https://thehelloworld.com/tenant-policy.
The token paid at booking is non-refundable on cancellation. Security deposit refund depends on minimum stay and move-out formalities. Read the full terms at https://thehelloworld.com/tenant-policy.
You need to pay the refundable security deposit and rent for the current month, and submit KYC documents. You must sign the E-Leave and License Agreement before moving in. Complete the move-in survey to enjoy community events. Details at https://thehelloworld.com/tenant-policy.
HelloWorld can provide another room in the same building if there is an issue with your pre-booked room. You will be transferred back to your first allotted room within 7–14 days. Raise any complaints via the tenant app or care@thehelloworld.com. See https://thehelloworld.com/tenant-policy.
HelloWorld does not accept cash or cheque. Pay only through the HelloWorld Tenant App or the payment link in your invoice. Pay on or before the 5th of every month to avoid late fees. Never pay any individual claiming to be HelloWorld staff. Full payment policy at https://thehelloworld.com/tenant-policy.
Pay rent on or before the 5th of every month. Failing that, a fine of Rs 100 per day applies. If rent is still unpaid by the 11th of the month, your agreement stands cancelled. See https://thehelloworld.com/tenant-policy.
Visitors can stay on the premises until 10:00 p.m. Single-room occupants can have guests staying overnight if they inform the property manager in advance and submit KYC; a charge may apply. Any misconduct by you or your guest can result in a fine. See https://thehelloworld.com/tenant-policy.
You can raise a move-out request only from the 1st to the 5th of the month via the Tenant App. A 30-day notice period starts from the day you raise the notice. You can vacate any time until the end of that period. Cancelling a move-out after raising it incurs a fee of ₹3,000. Full move-out policy at https://thehelloworld.com/tenant-policy.
Refunds are processed within 30 days of completing move-out formalities at the property. A charge may be deducted for exit documentation and dry cleaning. Move-out charges vary by city. See https://thehelloworld.com/tenant-policy.
For complaints or queries about your home or building, raise a ticket through the tenant app or email care@thehelloworld.com. For general support, use https://thehelloworld.com/contact or call 888 000 88 88. Full policy at https://thehelloworld.com/tenant-policy.